RETURNS & EXCHANGES
If our product doesn't perform for you, don’t worry. You have 30 days from the delivery date to return it.
- Orders can be returned within 30 days from the delivery date.
- All merchandise must be unworn, unwashed, unaltered and unused with the original hangtags and packaging attached.
- Please contact us via firstname.lastname@example.org to get return address before shipping. Please do not send back to the original shipping address directly.
- Please allow 3 to 5 business days to process the return once it’s received.
- You will be notified via email once the refund has been issued.
- All orders are eligible for FREE RETURNS. All shipping costs due to returns will be borne by Rexing.
Rexingsports.com does not accept returns for third-party retailers.
HOW TO DO A RETURN
You can now start a return by clicking here.
Select the items you want to return.
Print your return label.
Package your items.
Ship your package.
Once you have received an email with your Return Authorization Number, please pack up the items you'd like to return. We recommend using a carrier that offers tracking. Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure.If you require further assistance, please contact our Customer Service team through the Contact Us Form.
- Return: All orders are eligible for FREE RETURNS. All shipping costs due to returns will be borne by Rexing.
- Refund: After receiving and checking your returned item, we will notify you via email and process your refund request within 3-5 working days. You’ll also be notified via email once we start processing you refund request.
FINAL SALE ITEMS
Several types of items are exempt from being returned. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. For this reason, Panties, Thongs, Underwear etc., are all FINAL SALE.
NEED MORE HELP?
Can’t find the answer to your question?
Please don’t hesitate to CONTACT US !